Terms and Conditions

Effective Date: 01/01/2025
Last Updated: 07/02/2025

These Terms and Conditions (“Terms”) govern your use of the website, services, and inspection products offered by Bollard Inspection Services (“we,” “our,” or “us”). By accessing our website, scheduling an inspection, or engaging with our reports, you agree to be bound by these Terms. If you do not agree, you should not use this site or book services.

These Terms are governed by the laws of the State of New Jersey.

1. Definitions

“Bollard Inspection Services,” “Company,” “we,” or “us” refers to the service provider headquartered at 781 State Route 57, Port Murray, NJ 07865.
“You,” “your,” or “Client” refers to any individual or legal entity that books or receives services.
“Inspection” refers to any service rendered, including but not limited to property inspections, insurance surveys, drone services, or data collection.
“Report” refers to any written, photographic, or digital documentation generated from an inspection.
“Agreement” refers to these Terms and any accompanying contract, disclosure, policy, or authorization form signed or accepted by the Client.

2. Scope of Services

We provide inspections for residential, commercial, and agricultural properties, including photographic documentation, roof inspections via drone, thermal imaging, and supporting digital reports.
Our inspections are visual, non-invasive, and represent conditions only as observed on the date of service.
We do not guarantee future performance, identify latent defects, certify code compliance, or provide engineering or legal opinions unless explicitly contracted to do so.
Use of drones or advanced imaging tools is subject to airspace rules, weather conditions, and property owner consent.

3. Report Delivery and Lead Times

We aim to deliver most reports within twenty-four to seventy-two business hours.
Delivery times vary based on
(a) the scope and complexity of the inspection
(b) the number of properties scheduled in a single order
(c) availability of weather-dependent or technology-driven data (e.g., drone imagery)
We will notify the Client if delivery is expected to exceed seventy-two business hours. Expedited services are available only when agreed in writing and may incur additional fees.

4. Fees and Payment

All fees must be paid at or before the time of service unless alternate terms are agreed to in writing.
Payment may be made via approved digital payment systems. Reports may be withheld until payment is received in full.
Late payment, chargebacks, or declined cards may result in interest charges, collection actions, or cancellation of pending services.

5. Cancellations and Access

Clients must provide at least twenty-four hours’ notice to cancel or reschedule.
Missed appointments, last-minute cancellations, or inaccessible properties may incur a cancellation fee.
Inspectors reserve the right to postpone or cancel due to safety hazards, inclement weather, airspace restrictions, or inaccessible structures.

6. Client Consent and Required Tools

By booking with us, the Client consents to the use of drones, thermal cameras, 3D scanning, and other digital tools as required by the scope of work.
If the Client objects to any technology necessary to complete the inspection, we reserve the right to cancel the inspection. Cancellation fees may still apply.

7. Use of Reports

Reports are intended for the Client and any authorized third parties. They may be shared with insurance carriers, real estate professionals, or legal representatives.
Reports may not be altered, excerpted, or rebranded without written permission.
Bollard Inspection Services retains ownership of all original content. Redistribution for unauthorized purposes is prohibited.

8. Limitation of Liability

Bollard Inspection Services is not responsible for indirect, consequential, or incidental damages arising from use of any inspection report.
Our total liability is limited to the amount paid for the inspection.
No warranty or guarantee is provided beyond what is explicitly stated in the final written report or agreement.

9. Force Majeure

We are not liable for delays or failures caused by events outside our control, including but not limited to natural disasters, illness, transportation issues, government shutdowns, acts of terrorism, utility outages, or flight restrictions.
If such an event occurs, we will reschedule the inspection as soon as feasible.

10. Governing Law

These Terms are governed by the laws of the State of New Jersey.
Any disputes arising out of this Agreement shall be subject to the jurisdiction of courts located in Warren County, New Jersey.
Client agrees to personal jurisdiction and waives objection to venue.

11. Subcontractors and Inspector Network

We may assign a qualified subcontractor or networked field inspector to complete the inspection.
All subcontractors must meet our training and quality assurance standards.
The use of subcontractors does not diminish the validity of the report or limit your rights under these Terms.

12. Confidentiality of Carrier and Partner Relationships

Unless agreed otherwise, Bollard Inspection Services will not publicize its partnerships with insurers, carriers, MGAs, TPAs, or adjusting firms.
We do not disclose proprietary processes, inspection volume, or other trade-sensitive data unless legally required or contractually authorized.

13. Insurance Carrier Use Disclaimer

Our reports may be used by insurance companies or underwriters as part of the risk evaluation or claims documentation process.
We do not guarantee coverage, deny liability, or act as a licensed adjuster unless separately retained in such a capacity.
Use of our report by a carrier or its representative does not imply endorsement or final authority on the condition, value, or risk of the property.

14. Data Integrity and Chain of Custody

Inspection data, including photographs and measurements, are timestamped and stored securely.
We retain copies of all deliverables for a minimum of ninety days or as required by law.
Requests for archived reports or media must be submitted in writing and may be subject to administrative fees.

15. No Adjusting or Legal Interpretation

Unless otherwise noted in a separate agreement, we do not perform public adjusting, policy interpretation, or claims negotiation.
The Client agrees that all insurance policy decisions are the responsibility of the carrier, broker, or authorized agent.

16. Modifications

We reserve the right to update these Terms at any time. Updates will be posted on our website with the revised effective date. Continued use of our services after such changes constitutes acceptance of the updated Terms.

17. Severability

If any part of these Terms is held to be unenforceable or invalid, the remaining provisions shall remain in effect and enforceable.

18. Entire Agreement

These Terms, along with any signed service agreement, privacy policies, and disclaimers, constitute the full and complete agreement between you and Bollard Inspection Services.

19. Contact Information

For all legal notices, disputes, or policy-related inquiries, please contact:
Email: mbollard@bollardinspects.com
Mailing Address: Bollard Inspection Services, 781 State Route 57, Port Murray, NJ 07865